Delivery notice: VW, Audi, Skoda and SEAT requests normally take 30–180 minutes during business hours; some cases take up to 24 hours. For other services, review the estimate shown before payment.

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VAG: 30–180 min during business hours*

Refund Policy

Please read our refund terms carefully before placing an order.

Last updated: September 2026

1. How Our Service Works

Find Radio Solution provides car radio unlock codes based on the serial number submitted by the customer. We process the submitted radio details and, where the selected unit is supported, supply the corresponding PIN / unlock code.

Important Notice

The supplied PIN / unlock code is based on the radio details you provide. If you enter the serial number incorrectly, the supplied code may not work. The responsibility for providing the correct serial number lies entirely with the customer.

2. Refund Eligibility

A refund may be issued in either of the following circumstances:

  • We are unable to process your order (e.g., the serial number is not found in our system or the radio model is not supported).
  • You provide the requested evidence showing that the submitted serial number is correct, our review confirms that the delivered code is not valid for that radio, and we cannot supply a corrected replacement code.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The serial number was entered incorrectly by the customer, resulting in a code that does not match the actual radio unit.
  • The customer provided an incorrect or incomplete serial number at checkout.
  • The radio is permanently locked due to excessive incorrect code entry attempts (this is a limitation of the radio hardware, not our service).
  • The code was delivered successfully but the customer did not use it, or the customer does not provide the radio and serial-number evidence reasonably needed to review a claim that the code does not work.

4. Review and Resolution Process

We assess a request using the order details and the evidence listed below. If our review confirms a processing or delivery error and a corrected code is available, we will supply the corrected replacement code. If we cannot process the order or cannot supply a valid corrected code after that review, the order is eligible for a refund to the original payment method.

This policy does not limit any mandatory consumer rights that apply to your order.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team before initiating a dispute with your payment provider. Include the following in your request:

  • Your order number
  • The email address used at checkout
  • A clear photo of your radio serial number label
  • A description of the issue

6. Processing Time

Approved refunds are processed within 5–10 business days. The amount will be returned to the original payment method used at checkout.

7. Delivery Times

Supported Volkswagen, Audi, Skoda and SEAT requests normally take 30–180 minutes during business hours; some cases can take up to 24 hours. For other listed services, review the delivery estimate shown before payment. Processing time can vary with the radio details and service availability.

8. Contact Us

For refund inquiries or any questions about this policy, please reach out via our Contact page.

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