Mercedes-Benz Code Services

Identify the Mercedes-Benz audio or navigation unit and the problem you need help with. An anti-theft PIN request and a navigation service are different requests; review the selected service requirements before ordering.

Delivery estimate

The current delivery estimate for this service is shown before payment.

Check the fitted unit and service requirements
Review the current amount before payment
Receive the supplied code by email

Help identify my radio Contact support

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Find a Radio Code

Select the service and check your serial number

Review the selected service and current price before paying. If your unit is unclear, ask support first.

Before you order

Identify the fitted unit

The car model alone does not confirm radio compatibility. Check the exact unit and the information required by the selected service.

Check the current price

This is a paid service. Continue to the order form to review the service and amount before payment.

Allow for processing

The current delivery estimate for this service is shown before payment.

Find the right details for your Mercedes-Benz radio

Identify the radio model and read its serial number from the label or documentation for that unit.
A part number, vehicle VIN and radio serial are different identifiers. Provide the details requested by the selected service.
If the label cannot be accessed safely, ask a qualified technician or contact support. Do not use a button sequence intended for another radio.

Order, then follow your unit’s instructions

Enter the requested details, check the selected service and current total, and review the delivery estimate before payment.

Follow the instructions for your exact radio model when entering a code. Button sequences and lockout conditions vary between units. If the display or controls differ from the instructions, stop and ask for help before trying again.

Start Mercedes-Benz order

Service details

Identify the fitted radio before ordering
Review the current price before payment
Receive the supplied code by email
Contact support if the unit details are unclear

Read the refund policy and terms before ordering. Contact support if you need help identifying the service.

Mercedes-Benz radio code questions

Should I select the anti-theft PIN or navigation service?

Choose the service that matches the exact unit and its displayed message. Do not assume a navigation issue is solved by a radio PIN. Contact support if you are unsure which request applies.

How long does delivery take?

The current delivery estimate for this service is shown before payment.

How much does the service cost?

Select the correct radio service and review the current amount in the order flow before paying. If the service or price is unclear, contact support before placing an order.

Is this a free radio code generator?

This is a paid code retrieval service for supported units. You can first check the documents supplied with your radio or ask the manufacturer about its recovery options. Review the requirements and price before ordering.

What if my code cannot be supplied or does not work?

Contact support with your order reference and check that the radio details were entered correctly. Read the refund policy for the conditions that apply to your order. Do not keep trying different codes.